1. Knowledge Center
  2. Device Troubleshooting

Control Panel Notifications

Is your control panel displaying a code rather than the normal operating settings? Find out what it means and what action you should take.

Display

When

Meaning

Required Action

BadClo

Anytime

The internal calendar/clock setting is invalid.

Contact support@aerolase.com or call 914-345-8300 for instructions.

BLC

During startup

The rental period expired and a new code entry is required to unlock the unit.

Contact support@aerolase.com or call 914-345-8300 to receive a new code

BLC

During operation

The unit is blocked because a safety interlock has been triggered (when installed).

Reconfigure safety interlock 

COD

During startup

The rental period expired and a new code entry is required to unlock the unit.

Contact support@aerolase.com or call 914-345-8300 to receive a new code

CHL (followed by 6-digit code)

During startup

The unlocked period (either session or month) has expired

Enter unlock code in response to a challenge code displayed for a new session.

---ERR---

During unlock code entry

Wrong unlock code entered

Retry entering the unlock code

ERR

During unlock code entry

Wrong unlock code entered

Retry entering the unlock code

ERR (followed by error code)

Anytime

Internal error

 DO NOT turn the unit off and contact technical support for instructions.

FLT

Anytime

External handpiece filter replacement is required.

Replace handpiece filter.

HLT

During startup

Unit is starting up, wait for the countdown to reach 0.

Nothing. Wait for the countdown to reach 0.

HLT 000 ERR

During startup

The unit is locked because the pedal was held in a depressed state during unit start-up. 

Release the pedal and restart the unit.

PDL

During startup

The unit is locked because the pedal was held in a depressed state during unit start-up. 

Release the pedal and restart the unit.

SER

During startup

Regular servicing of the unit is due soon.

Contact support@aerolase.com or call 914-345-8300 to schedule a service appointment

STN BY

During operation

Unit is in standby mode due to 7 minutes of inactivity. 

Press two middle buttons simultaneously to return to normal mode.